Terms of Service

Last updated on: September 7th, 2022.

The purpose of these Terms of Use (“Terms”, “Terms of Use”) is to introduce the basic terms and conditions of the services provided by Mailazy.


Mailazy is a product created under the corporation whose legal name is Mailazy. “Mailazy”. Mailazy provides transactional email and email delivery services ("Services").


Please note that throughout these Terms, "we," "us," and "our" refer to Mailazy, and "you," "your," and "yours" refer to the user.


1. General rules

1.1. Mailazy undertakes to provide the Services in the best business manner and in accordance with the Terms of Use and all laws applicable to Mailazy.


1.2. To use our Service you must: Be at least eighteen years old; Provide accurate contact and billing information; and Agree with these Terms, the Privacy policy, and the Anti-Spam Policy, which forms part of these Terms.


1.3. By signing up or using the site, you accept these Terms and warrant that you meet all the requirements listed in this document as well as you will not use the Services in a way that violates these Terms or any laws or regulations. If you violate any of it, we may suspend or terminate your account.


2. Payment terms


2.1. Payment is not made until the provision of Service. The payment period is one month for a monthly plan and can be settled by a credit card. In the event that you exceed your Services limit, you must pay for the exceeding part additionally.


2.2. The rates for Services and additional services provided by us are listed at www.mailazy.com/pricing. Prices do not include VAT or other taxes of any kind. We may modify or change our fees and pricing at any time.


3. Delivery and Filtering


3.1. Mailazy will use commercially reasonable efforts to deliver your email, but Mailazy does not guarantee delivery. Third-party filtering services and other policies of recipient email may prevent the successful delivery of your email.


3.2. While the Mailazy Services do provide some email filtering services designed to filter spam it does not provide virus scanning and Mailazy recommends that you employ additional security measures to protect against spam, email phishing attempts, and emails infected with viruses. You acknowledge that the limitations of the filtering service will likely result in the capture of some legitimate emails and the failure to capture some unwanted emails, including emails infected with viruses.


3.3. Mailazy is not responsible for any damages arising from the failure of the Mailazy Services’ from a failure of your email to reach its intended recipient.


4. Communications


4.1. Communications means transmissions sent via API or SMTP(i.e. via email). You acknowledge and agree that Mailazy may occasionally send you communications regarding your account or the Services via email.


5. Accounts, passwords and security


5.1. You must be a registered user to access Services. You are responsible for keeping your password secure. You will be solely responsible and liable for any activity that occurs under your username.


6. Appropriate communication practices


6.1. Using Mailazy you can send two types of emails—transactional emails. Transactional emails are automated emails that you send to facilitate transactions or provide a product or a service.


6.2. In order to send transactional emails using Services, you should ensure and be able to provide proof that emails are sent to the recipients based on: Permission-based subscriptions (“opt-in”); Contracts concluded between you and your customer; The purposes of legitimate interests; or Other legal grounds.


6.3. It is absolutely not acceptable nor allowable to send transactional emails to the recipients whose data was purchased, rented, or acquired from a third-party.


6.4. Mailazy reserves the right to terminate any account that it finds in violation of its Terms of Use by receiving abuse complaints higher than allowed, without refund.


7. Appropriate content


7.1. We allow sending only relevant content, which is agreed to receive by recipients and corresponds to the CAN-SPAM Act. Ineligible use cases: High-Risk Financial Services Get Rich Quick Schemes Illegal Substances/ Activities/ Goods General Any type of loans Debt consolidation Cannabis Ethical hacking services Quick credit Debt reduction Alcohol Fraud or scams Gambling Credit repair programs Tobacco or vape Deceptive marketing Sweepstakes Affiliate marketing Mobile unlocking services Profanity or hate speech Stock alerts Pyramid schemes Firearms Content that encourages discrimination Cryptocurrency Forex Content that in any case could cause health-risk Pornography Escort services Weight loss material


7.2. You can send transactional emails using Mailazy only if the content is created by you or you have the right to use it. You represent and warrant that you either own or have permission to use all of the material, content, data, and information, including your personal information and the personal information of others, you submit to Mailazy in the course of using the Service.


7.3. Mailazy may review the content from your account to ensure compliance with these terms.


8. Confidential information


8.1. Each party agrees not to use the other’s confidential information (confidential information means non-public information disclosed by one party to the other in any form that (i) is designated as “Confidential"; (ii) a reasonable person knows or reasonably should understand to be confidential; or (iii) includes either party’s products, customers, marketing and promotions, know-how; and which is not independently developed by the other party without reference to the other’s Confidential Information or otherwise known to the other party on a non-confidential basis prior to disclosure, “Confidential Information”) except in connection with the performance or use of the Services, the exercise of its legal rights under this Terms, or as required by law, and will use reasonable care to protect Confidential Information from unauthorized disclosure. Each party agrees not to disclose the other’s Confidential Information to any third party except: (i) to its representatives, provided that such representatives agree to confidentiality measures that are at least as stringent as those stated in these Terms of Use; (ii) as required by law; or (iii) in response to a subpoena or court order or other compulsory legal processes, provided that the party subject to such process shall give the other written notice of at least seven days prior to disclosing Confidential Information unless the law forbids such notice.


9. Routing data


9.1. Your email messages and other items sent or received via the mail service will include information that is created by the systems and networks that are used to create and transmit the message including information such as server hostname, IP addresses, timestamps, mail queue file identifiers, and spam filtering information (“message routing data"). You agree that Mailazy may view and use the email message routing data for our general business purposes, including maintaining and improving security, improving our services, and developing products. In addition, you agree that Mailazy may disclose email message routing data to third parties in aggregate statistical form, provided that Mailazy does not include any information that could be used to identify you.


10. Multiple account abuse


10.1. Creating multiple accounts is forbidden. Therefore you, as a natural person, must not: 10.1.1. create multiple users and / or; 10.1.2. create different accounts with the same domain or different subdomains and / or; 10.1.3. login with different login credentials.


10.2. The Customer, as a natural person, shall create only one account, where all the Customer’s domains shall be maintained.


10.3. Mailazy may, at its sole discretion, allow the creation of multiple accounts.


11. Limitation of Liability


11.1. In no event shall Mailazy be liable or responsible in any way in relation to the contents and use of, or differently in connection with this website or mobile app, or for any indirect, special, incidental or consequential damages (including but not limited to loss of use, loss of profits, revenue, income or anticipated savings, business losses, loss of reputation or goodwill, loss of contracts or business relationships, or loss and/or corruption of information or data) whether in an action in contract, equity or otherwise, arising out of or in any way connected with the use of or inability to use this site or mobile app or the materials therein or resulting from unauthorized access to or alteration of data. We will not be held liable for any delays or failure in performance of any part of the Service if it is prevented or delayed in performing those obligations by an event of force majeure circumstances.


12. Suspension of Services


12.1. Mailazy may suspend the Services without liability if: (i) Mailazy reasonably believes that the Services are being used in violation of the Terms; (ii) you do not cooperate with our reasonable investigation of any suspected violation of the Terms; (iii) there is an attack on the Services or your Services are accessed or manipulated by a third party without your consent, (iv) Mailazy is required by law or by a regulatory or government body to suspend the Services, or (v) there is another event for which Mailazy reasonably believes that the suspension of the Services is necessary to protect the Mailazy network or our other customers. Services might be reinstated after a suspension for non-payment or your breach of the Terms only when the payment is received or the breach is remedied.


13. Termination of Service


13.1. The term of Service will continue for as long as you have a Mailazy account or until you or we terminate it.


13.2. We reserve the right to terminate your account at any time with or without cause. You also have the option of canceling your account at any time without penalty. In the event of account cancellation, you will lose all data related to your account.


14. Refunds


14.1. We are not required to provide a refund to you. We do not provide refunds if your account is suspended because of the violation of our Terms of Use or API Use Policy. Please note, that we do not refund any unused or partially used plans when you did not use or partially used the Services and/or forgot to cancel your plan.


14.2. We may, at our sole discretion, offer refunds in exceptional situations subject to any user seeking such refund applying for the refund in accordance with the requirements we post on the website or in the mobile app, which may be changed from time to time. In any case, the refund can only be made within 15 days from the last transaction date.


15. Account Disputes


15.1. In the event of internal disputes involving Mailazy accounts, you shall resolve the matter directly with the other party. You shall not request access to or information about an account that you do not have access to.


15.2. Mailazy reserves the right to suspend any account associated with the dispute to protect the security and privacy of the data held within the account until the dispute is properly resolved. Please note that we will request a copy of the court decision or other legitimate document in order to suspend the account.


16. Conditions


16.1. We may modify or terminate our Services at any time, for any reason, and without notice. We reserve the right to modify these Terms of Use at any time without notice. Please review these Terms of Use on occasion as they may change in the future. We may, but have no obligation to, remove accounts and content containing what we determine as unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable material. We will remove content that violates any party’s intellectual property or these Terms of Use.


17. Disclaimer


17.1. Mailazy makes no commitment to provide any services other than the Services stated in the Terms. Mailazy is not responsible to you or any third party for unauthorized access to your customer data or for unauthorized use of the Services that is not solely caused by Mailazy’s failure to meet its security obligations as set in Privacy Policy.


18. Intellectual property


18.1. Mailazy claims no intellectual property rights over the material you provide to the Service.


18.2. You acknowledge that Mailazy owns all right, title, and interest in and to the Service, including without limitation all intellectual property rights, and such rights are protected by international intellectual property laws. You agree that you will not copy, reproduce, alter, modify, or create derivative works from the Service.


19. Privacy


19.1. At Mailazy, protecting your privacy and the privacy of anyone receiving your communications is very important. Therefore, please read our Privacy Policy to know more about how we process and protect personal data in accordance with good industry practice.


20. Changes


20.1. Mailazy reserves the right to change these Terms of Use at any time. If we decide to change this document, we will post changes on this page. All changes are effective immediately upon posting and we suggest that you check these Terms of Use periodically.


21. Miscellaneous provision


21.1 These Terms of Use will begin upon the moment from which you become our client and will continue unless terminated hereunder.



Changes to This Terms and Conditions

we may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. we will notify you of any changes by posting the new Terms and Conditions on this page.

These terms and conditions are effective as of 2020-04-27



Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at [email protected]